Getting Started
How to Set Up Carbonite Backup on a New Computer
A dependable backup begins with choosing the correct files and understanding the difference between a file appearing on the computer an…
Read guide →Carbonite troubleshooting guides
Browse independent, practical articles about backup setup, login, restore, billing and troubleshooting.
33 guides found
AllGetting StartedAccount and LoginBackup ProblemsRestore and RecoveryInstallation and UpdatesBilling and SubscriptionSecurity and Best Practices
Getting Started
How to Download and Install Carbonite Safely
A dependable backup begins with choosing the correct files and understanding the difference between a file appearing on the computer an…
Read guide →Getting Started
How to Choose Files and Folders for Carbonite Backup
A dependable backup begins with choosing the correct files and understanding the difference between a file appearing on the computer an…
Read guide →Getting Started
How to Check Carbonite Backup Status
A dependable backup begins with choosing the correct files and understanding the difference between a file appearing on the computer an…
Read guide →Getting Started
How to Back Up a Replacement Computer with Carbonite
A dependable backup begins with choosing the correct files and understanding the difference between a file appearing on the computer an…
Read guide →Account and Login
How to Sign In to Your Carbonite Account
Account access is separate from the actual protection of your files. A successful sign-in does not by itself prove that your latest dat…
Read guide →Account and Login
How to Reset a Forgotten Carbonite Password
Account access is separate from the actual protection of your files. A successful sign-in does not by itself prove that your latest dat…
Read guide →Account and Login
Why Carbonite Login May Not Work and How to Fix It
Account access is separate from the actual protection of your files. A successful sign-in does not by itself prove that your latest dat…
Read guide →Account and Login
How to Find Your Carbonite Subscription Details
Account access is separate from the actual protection of your files. A successful sign-in does not by itself prove that your latest dat…
Read guide →Backup Problems
Carbonite Backup Not Working: A Step-by-Step Checklist
Backup failures may result from interrupted connectivity, a sleeping computer, missing permissions, excluded files or an application wa…
Read guide →Backup Problems
Why Carbonite Backup Is Stuck or Not Progressing
Backup failures may result from interrupted connectivity, a sleeping computer, missing permissions, excluded files or an application wa…
Read guide →Backup Problems
How to Resume a Paused Carbonite Backup
Backup failures may result from interrupted connectivity, a sleeping computer, missing permissions, excluded files or an application wa…
Read guide →Backup Problems
Why Carbonite Is Not Backing Up Certain Files
Backup failures may result from interrupted connectivity, a sleeping computer, missing permissions, excluded files or an application wa…
Read guide →Backup Problems
How to Fix Carbonite Backup Connection Problems
Backup failures may result from interrupted connectivity, a sleeping computer, missing permissions, excluded files or an application wa…
Read guide →Backup Problems
Carbonite Backup Running Slowly: Causes and Fixes
Backup failures may result from interrupted connectivity, a sleeping computer, missing permissions, excluded files or an application wa…
Read guide →Backup Problems
What to Do When Carbonite Shows a Backup Warning
Backup failures may result from interrupted connectivity, a sleeping computer, missing permissions, excluded files or an application wa…
Read guide →Restore and Recovery
How to Restore Files from Carbonite Backup
Restoring data is the real test of a backup system. The safest approach is to identify the correct copy, restore into a separate destin…
Read guide →Restore and Recovery
How to Restore Carbonite Files to a New Computer
Restoring data is the real test of a backup system. The safest approach is to identify the correct copy, restore into a separate destin…
Read guide →Restore and Recovery
How to Recover an Accidentally Deleted File with Carbonite
Restoring data is the real test of a backup system. The safest approach is to identify the correct copy, restore into a separate destin…
Read guide →Restore and Recovery
How to Restore an Earlier Version of a Backed-Up File
Restoring data is the real test of a backup system. The safest approach is to identify the correct copy, restore into a separate destin…
Read guide →Restore and Recovery
Carbonite Restore Not Working: Troubleshooting Steps
Restoring data is the real test of a backup system. The safest approach is to identify the correct copy, restore into a separate destin…
Read guide →Restore and Recovery
How to Verify Your Carbonite Backups Can Be Restored
Restoring data is the real test of a backup system. The safest approach is to identify the correct copy, restore into a separate destin…
Read guide →Installation and Updates
Carbonite Installation Failed: How to Troubleshoot
Installation and update issues are easier to diagnose when you know the product edition, operating system, installer source and exact e…
Read guide →Installation and Updates
How to Update the Carbonite Backup Application
Installation and update issues are easier to diagnose when you know the product edition, operating system, installer source and exact e…
Read guide →Installation and Updates
How to Reinstall Carbonite Without Losing Track of Backups
Installation and update issues are easier to diagnose when you know the product edition, operating system, installer source and exact e…
Read guide →Installation and Updates
Carbonite Not Opening on Windows or Mac
Installation and update issues are easier to diagnose when you know the product edition, operating system, installer source and exact e…
Read guide →Billing and Subscription
How to Review Carbonite Renewal and Billing Settings
Billing and renewal options depend on the plan, purchase channel and current product terms. Always verify account information using a t…
Read guide →Billing and Subscription
How to Cancel a Carbonite Subscription
Billing and renewal options depend on the plan, purchase channel and current product terms. Always verify account information using a t…
Read guide →Billing and Subscription
What to Check When Carbonite Renewal Fails
Billing and renewal options depend on the plan, purchase channel and current product terms. Always verify account information using a t…
Read guide →Billing and Subscription
How to Understand Carbonite Backup Plans and Device Coverage
Billing and renewal options depend on the plan, purchase channel and current product terms. Always verify account information using a t…
Read guide →Security and Best Practices
How to Protect Your Carbonite Account from Phishing
Reliable backups require both operational checks and sensible account security. Preventing a problem is often easier than recovering af…
Read guide →Security and Best Practices
How to Build a Safer Backup Routine with Carbonite
Reliable backups require both operational checks and sensible account security. Preventing a problem is often easier than recovering af…
Read guide →Security and Best Practices
What to Do Before Resetting or Replacing a Computer
Reliable backups require both operational checks and sensible account security. Preventing a problem is often easier than recovering af…
Read guide →