WHAT IS CARBONITE

Carbonite is a service that helps keep your files, documents, pictures, videos and audios backed up on cloud. In today’s world when every work, every memory, all actions are being recorded on computers it is essential that we keep our files into back up to prevent sudden hard drive crash, ransomware, or virus attacks. Carbonite offers automatic 256-bit encryption to a secure cloud for backup storage both in rest or transit. It provides instant data recovery making sure your time is not wasted on recovering the data. They offer a range of product and services both for personal use and professional use. For personal use they offer basic, plus and prime plans and for professional they offer core, power and ultimate plans

While registering, purchasing plan, storing data and recovering lost data from the cloud is an easy task, users may find it difficult to operate the software hence customer support is always there to help you go through the software yourselves.

1. Customer Support if You forgot your password:

  1. You can click forgot password button. On clicking forgot password an e-mail from carbonite@cloud.carbonite.com would be sent to your e-mail to reset your password.
  2. The Reset Your Password button brings you to a Carbonite page. Check to make sure the URL is  account.carbonite.com  and that it has a green icon of a lock near or inside your web browser's search bar.
  3. Keep in mind that the password reset runs in your browser so you don’t need to download and run any executable files.

2. Customer Support for Getting Started:

Carbonite provides instructions on getting started, installation, backing up and restoration on the URL https://support.carbonite.com/browse

3. Customer Support for Account related queries

If you have any query related to your account

  1. you can directly go to the customer support URL https://support.carbonite.com/evault/contact where you can raise a ticket and receive an e-mail with the solution.
  2. Alternatively, you can call customer support to your respective country’s customer support contact number provided on the URL above.

4. Customer support for Product related queries:

If you have queries related to your product

  1. You can directly go to the customer support URL https://support.carbonite.com/evault/contact where you can raise a ticket and receive an e-mail with the solution.
  2. Alternatively, you can call customer support to your respective country’s customer support contact number provided on the URL above.
  3. You can connect with the chatbot on the URL https://support.carbonite.com/contact-us which will help you connect with the agent if needed.

5. Customer support for Service-related queries:

If you have queries related to the service of your product.

  1. You can directly go to the customer support URL https://support.carbonite.com/evault/contact where you can raise a ticket and receive an e-mail with the solution.
  2. Alternatively, you can call customer support to your respective country’s customer support contact number provided on the URL above.
  3. You can connect with the chatbot on the URL https://support.carbonite.com/contact-us which will help you connect with the agent if needed.

Carbonite is a popular data storage on cloud service. its products and services are as convenient to use as they are reliable for automatic, continuous background backups. For any query or upon facing any difficulty in handling the software one can easily reach out to its customer support via above URL as provided. This guide helps you connect with the customer support wherever you stumble upon any problem for fast resolution.